Proposal Writing
3 days|Delivered on request
This Proposal Writing programme gives delegates a working command of service level design and consultative selling, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer journey mapping, key account management and needs analysis in their own organisation.
What delegates leave able to do
- Take ownership of customer journey mapping rather than escalating it, measured against consultative selling methodology
- Put key account management on a footing they can defend to a reviewer
- Bring needs analysis into line with current good practice
- Improve sales forecasting within their own organisation
What the course covers
- Service level design
- Consultative selling
- Customer journey mapping
- Key account management
- Needs analysis
- Sales forecasting
- Complaint handling
Who should attend
- service desk staff
- branch managers
- customer service managers
