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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Managing Service Delivery Planning
Public Sector and Municipal Management|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers records management and asset management from the position of someone who must review, approve and answer for the output. Managers carry this because officials are held personally accountable under legislation many have never been trained on, and the accountability does not delegate cleanly. Delegates leave able to work confidently with annual reporting, intergovernmental relations and revenue management in their own organisation.
What delegates leave able to do
- Take ownership of annual reporting rather than escalating it, measured against the Municipal Systems Act
- Put intergovernmental relations on a footing they can defend to a reviewer
- Review revenue management and say plainly whether it is working
- Bring service delivery planning into line with current good practice
What the course covers
- Records management
- Asset management
- Annual reporting
- Intergovernmental relations
- Revenue management
- Service delivery planning
- Council procedure
Who should attend
- public entity board members
- departmental heads
- councillors and committee members
- performance management officers
- municipal managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Johannesburg | R13 000 |
| 30 Nov to 2 Dec 2026 | Port Louis | USD 1 500 |
| 11 to 13 Jan 2027 | Cairo | USD 1 500 |
| 22 to 24 Feb 2027 | Durban | R13 000 |
| 29 to 31 Mar 2027 | Nairobi | USD 1 500 |
| 3 to 5 May 2027 | Gaborone | USD 1 500 |
| 14 to 16 Jun 2027 | Nairobi | USD 1 500 |
| 26 to 28 Jul 2027 | Cape Town | R13 000 |
| 23 to 25 Aug 2027 | Online | USD 900 |
| 27 to 29 Sep 2027 | Nairobi | USD 1 500 |
| 15 to 17 Nov 2027 | Johannesburg | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
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