Managing Tender Response Writing

Customer Experience and Sales|3 days|Classroom or live online

This programme is for the person accountable for the work rather than the person doing it. It covers key account management and upselling and cross selling from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with complaint handling, sales forecasting and needs analysis in their own organisation.

What delegates leave able to do

Explain complaint handling to someone who does not do the work, measured against the Consumer Protection Act
Make a decision about sales forecasting without waiting for a specialist
Put needs analysis on a footing they can defend to a reviewer
Improve difficult conversations within their own organisation

What the course covers

Key account management
Upselling and cross selling
Complaint handling
Sales forecasting
Needs analysis
Difficult conversations
Voice of the customer programmes

Who should attend

sales managers
customer service managers
key account managers
sales representatives
client relationship managers

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

11 to 13 Jan 2027	Durban	R13 000
22 to 24 Feb 2027	Johannesburg	R13 000
5 to 7 Apr 2027	Pretoria	R13 000
10 to 12 May 2027	Online	USD 900
28 to 30 Jun 2027	Windhoek	USD 1 500
9 to 11 Aug 2027	Lagos	USD 1 500
13 to 15 Sep 2027	Kampala	USD 1 500
25 to 27 Oct 2027	Online	USD 900
29 Nov to 1 Dec 2027	Online	USD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)