Managing Tender Response Writing
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers key account management and upselling and cross selling from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with complaint handling, sales forecasting and needs analysis in their own organisation.
What delegates leave able to do
- Explain complaint handling to someone who does not do the work, measured against the Consumer Protection Act
- Make a decision about sales forecasting without waiting for a specialist
- Put needs analysis on a footing they can defend to a reviewer
- Improve difficult conversations within their own organisation
What the course covers
- Key account management
- Upselling and cross selling
- Complaint handling
- Sales forecasting
- Needs analysis
- Difficult conversations
- Voice of the customer programmes
Who should attend
- sales managers
- customer service managers
- key account managers
- sales representatives
- client relationship managers
