Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Negotiation for Sales for Managers
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers needs analysis and proposal writing from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with negotiation in sales, customer retention and customer journey mapping in their own organisation.
What delegates leave able to do
- Spot where negotiation in sales is failing before it becomes a finding, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Explain customer journey mapping to someone who does not do the work
- Put objection handling on a footing they can defend to a reviewer
What the course covers
- Needs analysis
- Proposal writing
- Negotiation in sales
- Customer retention
- Customer journey mapping
- Objection handling
- Key account management
Who should attend
- sales representatives
- contact centre team leaders
- sales managers
- service desk staff
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 25 Nov 2026 | Gaborone | USD 1 500 |
| 15 to 17 Feb 2027 | Lusaka | USD 1 500 |
| 29 to 31 Mar 2027 | Online | USD 900 |
| 3 to 5 May 2027 | Online | USD 900 |
| 21 to 23 Jun 2027 | Pretoria | R13 000 |
| 19 to 21 Jul 2027 | Johannesburg | R13 000 |
| 16 to 18 Aug 2027 | Durban | R13 000 |
| 4 to 6 Oct 2027 | Windhoek | USD 1 500 |
| 1 to 3 Nov 2027 | Pretoria | R13 000 |
| 29 Nov to 1 Dec 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)