Negotiation for Sales for Managers
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers needs analysis and proposal writing from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with negotiation in sales, customer retention and customer journey mapping in their own organisation.
What delegates leave able to do
- Spot where negotiation in sales is failing before it becomes a finding, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Explain customer journey mapping to someone who does not do the work
- Put objection handling on a footing they can defend to a reviewer
What the course covers
- Needs analysis
- Proposal writing
- Negotiation in sales
- Customer retention
- Customer journey mapping
- Objection handling
- Key account management
Who should attend
- sales representatives
- contact centre team leaders
- sales managers
- service desk staff
- customer service managers
