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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Negotiation for Sales for Small and Medium Enterprises

Customer Experience and Sales|3 days|Classroom or live online

Negotiation for Sales for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including telephone and contact centre skills, proposal writing and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with customer retention, sales forecasting and negotiation in sales in their own organisation.

What delegates leave able to do

  • Explain customer retention to someone who does not do the work, measured against recognised service design practice
  • Improve sales forecasting within their own organisation
  • Put negotiation in sales on a footing they can defend to a reviewer
  • Bring consultative selling into line with current good practice

What the course covers

  • Telephone and contact centre skills
  • Proposal writing
  • Customer retention
  • Sales forecasting
  • Negotiation in sales
  • Consultative selling
  • Difficult conversations

Who should attend

  • sales managers
  • customer service managers
  • sales representatives
  • branch managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026PretoriaR13 000
16 to 18 Nov 2026Dar es SalaamUSD 1 500
8 to 10 Feb 2027JohannesburgR13 000
15 to 17 Mar 2027OnlineUSD 900
19 to 21 Apr 2027PretoriaR13 000
31 May to 2 Jun 2027CairoUSD 1 500
12 to 14 Jul 2027KampalaUSD 1 500
16 to 18 Aug 2027DubaiUSD 1 500
27 to 29 Sep 2027GaboroneUSD 1 500
25 to 27 Oct 2027DubaiUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)