Negotiation for Sales for Small and Medium Enterprises
3 days|Delivered on request
Negotiation for Sales for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including telephone and contact centre skills, proposal writing and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with customer retention, sales forecasting and negotiation in sales in their own organisation.
What delegates leave able to do
- Explain customer retention to someone who does not do the work, measured against recognised service design practice
- Improve sales forecasting within their own organisation
- Put negotiation in sales on a footing they can defend to a reviewer
- Bring consultative selling into line with current good practice
What the course covers
- Telephone and contact centre skills
- Proposal writing
- Customer retention
- Sales forecasting
- Negotiation in sales
- Consultative selling
- Difficult conversations
Who should attend
- sales managers
- customer service managers
- sales representatives
- branch managers
