Negotiation for Sales Reporting and Analytics
3 days|Delivered on request
Negotiation for Sales Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through customer journey mapping and negotiation in sales and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with telephone and contact centre skills, service standards and sales forecasting in their own organisation.
What delegates leave able to do
- Review telephone and contact centre skills and say plainly whether it is working, measured against recognised service design practice
- Make a decision about service standards without waiting for a specialist
- Take ownership of sales forecasting rather than escalating it
- Spot where proposal writing is failing before it becomes a finding
What the course covers
- Customer journey mapping
- Negotiation in sales
- Telephone and contact centre skills
- Service standards
- Sales forecasting
- Proposal writing
- Objection handling
Who should attend
- sales representatives
- branch managers
- key account managers
- client relationship managers
