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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Negotiation for Sales Reporting and Analytics
Customer Experience and Sales|3 days|Classroom or live online
Negotiation for Sales Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through customer journey mapping and negotiation in sales and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with telephone and contact centre skills, service standards and sales forecasting in their own organisation.
What delegates leave able to do
- Review telephone and contact centre skills and say plainly whether it is working, measured against recognised service design practice
- Make a decision about service standards without waiting for a specialist
- Take ownership of sales forecasting rather than escalating it
- Spot where proposal writing is failing before it becomes a finding
What the course covers
- Customer journey mapping
- Negotiation in sales
- Telephone and contact centre skills
- Service standards
- Sales forecasting
- Proposal writing
- Objection handling
Who should attend
- sales representatives
- branch managers
- key account managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Cairo | USD 1 500 |
| 25 to 27 Jan 2027 | Cape Town | R13 000 |
| 1 to 3 Mar 2027 | Kigali | USD 1 500 |
| 19 to 21 Apr 2027 | Cape Town | R13 000 |
| 17 to 19 May 2027 | Kampala | USD 1 500 |
| 5 to 7 Jul 2027 | Durban | R13 000 |
| 16 to 18 Aug 2027 | Online | USD 900 |
| 20 to 22 Sep 2027 | Cape Town | R13 000 |
| 18 to 20 Oct 2027 | Cape Town | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)