Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Negotiation for Sales

Customer Experience and Sales|3 days|Classroom or live online

This Negotiation for Sales programme gives delegates a working command of key account management and needs analysis, grounded in consultative selling methodology. Organisations invest here because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with consultative selling, difficult conversations and objection handling in their own organisation.

What delegates leave able to do

  • Improve consultative selling within their own organisation, measured against consultative selling methodology
  • Review difficult conversations and say plainly whether it is working
  • Put objection handling on a footing they can defend to a reviewer
  • Spot where proposal writing is failing before it becomes a finding

What the course covers

  • Key account management
  • Needs analysis
  • Consultative selling
  • Difficult conversations
  • Objection handling
  • Proposal writing
  • Complaint handling

Who should attend

  • contact centre team leaders
  • branch managers
  • service desk staff

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

18 to 20 Jan 2027Cape TownR13 000
1 to 3 Mar 2027LagosUSD 1 500
19 to 21 Apr 2027Cape TownR13 000
31 May to 2 Jun 2027LagosUSD 1 500
28 to 30 Jun 2027Cape TownR13 000
2 to 4 Aug 2027Cape TownR13 000
20 to 22 Sep 2027WindhoekUSD 1 500
25 to 27 Oct 2027CairoUSD 1 500
29 Nov to 1 Dec 2027OnlineUSD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)