Practical Service Delivery Planning
3 days|Delivered on request
This is a hands-on programme. Delegates spend most of the time working through municipal budgeting and performance management in government on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: officials are held personally accountable under legislation many have never been trained on, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with ethics in the public service, council procedure and intergovernmental relations in their own organisation.
What delegates leave able to do
- Spot where ethics in the public service is failing before it becomes a finding, measured against the PFMA
- Take ownership of council procedure rather than escalating it
- Improve intergovernmental relations within their own organisation
- Put supply chain compliance in government on a footing they can defend to a reviewer
What the course covers
- Municipal budgeting
- Performance management in government
- Ethics in the public service
- Council procedure
- Intergovernmental relations
- Supply chain compliance in government
- Integrated development planning
Who should attend
- departmental heads
- internal auditors in the public sector
- supply chain practitioners in government
