Service Delivery Planning Reporting and Analytics
3 days|Delivered on request
Service Delivery Planning Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through supply chain compliance in government and municipal budgeting and the reporting built on top of them. The reporting layer matters because officials are held personally accountable under legislation many have never been trained on. Delegates leave able to work confidently with consequence management, performance management in government and revenue management in their own organisation.
What delegates leave able to do
- Take ownership of consequence management rather than escalating it, measured against the Batho Pele principles
- Spot where performance management in government is failing before it becomes a finding
- Review revenue management and say plainly whether it is working
- Make a decision about ethics in the public service without waiting for a specialist
What the course covers
- Supply chain compliance in government
- Municipal budgeting
- Consequence management
- Performance management in government
- Revenue management
- Ethics in the public service
- Integrated development planning
Who should attend
- municipal managers
- councillors and committee members
- public entity board members
- supply chain practitioners in government
