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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Practical Tender Response Writing
Customer Experience and Sales|3 days|Classroom or live online
This is a hands-on programme. Delegates spend most of the time working through pipeline management and sales forecasting on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: customer complaints are logged far more often than they are analysed, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with service recovery, service standards and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Put service recovery on a footing they can defend to a reviewer, measured against recognised service design practice
- Make a decision about service standards without waiting for a specialist
- Take ownership of telephone and contact centre skills rather than escalating it
- Spot where key account management is failing before it becomes a finding
What the course covers
- Pipeline management
- Sales forecasting
- Service recovery
- Service standards
- Telephone and contact centre skills
- Key account management
- Needs analysis
Who should attend
- sales representatives
- branch managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Dubai | USD 1 500 |
| 11 to 13 Jan 2027 | Pretoria | R13 000 |
| 15 to 17 Feb 2027 | Online | USD 900 |
| 5 to 7 Apr 2027 | Online | USD 900 |
| 10 to 12 May 2027 | Johannesburg | R13 000 |
| 7 to 9 Jun 2027 | Pretoria | R13 000 |
| 26 to 28 Jul 2027 | Johannesburg | R13 000 |
| 13 to 15 Sep 2027 | Online | USD 900 |
| 11 to 13 Oct 2027 | Windhoek | USD 1 500 |
| 15 to 17 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)