Practical Tender Response Writing
3 days|Delivered on request
This is a hands-on programme. Delegates spend most of the time working through pipeline management and sales forecasting on live scenarios rather than listening to theory about them. The practical emphasis is deliberate: customer complaints are logged far more often than they are analysed, and reading about the method has repeatedly proved insufficient. Delegates leave able to work confidently with service recovery, service standards and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Put service recovery on a footing they can defend to a reviewer, measured against recognised service design practice
- Make a decision about service standards without waiting for a specialist
- Take ownership of telephone and contact centre skills rather than escalating it
- Spot where key account management is failing before it becomes a finding
What the course covers
- Pipeline management
- Sales forecasting
- Service recovery
- Service standards
- Telephone and contact centre skills
- Key account management
- Needs analysis
Who should attend
- sales representatives
- branch managers
- client relationship managers
