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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Proposal Writing for Non-Specialists

Customer Experience and Sales|2 days|Classroom or live online

Proposal Writing for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through customer journey mapping and key account management without assuming prior specialist training. The programme exists because service recovery is usually the moment that decides whether a customer stays, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with objection handling, telephone and contact centre skills and negotiation in sales in their own organisation.

What delegates leave able to do

  • Make a decision about objection handling without waiting for a specialist, measured against consultative selling methodology
  • Take ownership of telephone and contact centre skills rather than escalating it
  • Review negotiation in sales and say plainly whether it is working
  • Spot where consultative selling is failing before it becomes a finding

What the course covers

  • Customer journey mapping
  • Key account management
  • Objection handling
  • Telephone and contact centre skills
  • Negotiation in sales
  • Consultative selling
  • Voice of the customer programmes

Who should attend

  • client relationship managers
  • sales managers
  • key account managers
  • service desk staff

Fees

South AfricaR10 000
Elsewhere in Africa and the GulfUSD 1 100
Live onlineUSD 900

Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

5 to 6 Oct 2026GaboroneUSD 1 100
23 to 24 Nov 2026GaboroneUSD 1 100
4 to 5 Jan 2027PretoriaR10 000
8 to 9 Feb 2027JohannesburgR10 000
8 to 9 Mar 2027JohannesburgR10 000
19 to 20 Apr 2027CairoUSD 1 100
24 to 25 May 2027DubaiUSD 1 100
21 to 22 Jun 2027DurbanR10 000
26 to 27 Jul 2027KampalaUSD 1 100
23 to 24 Aug 2027JohannesburgR10 000
11 to 12 Oct 2027NairobiUSD 1 100
15 to 16 Nov 2027AccraUSD 1 100

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)