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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Proposal Writing for Small and Medium Enterprises

Customer Experience and Sales|3 days|Classroom or live online

Proposal Writing for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including customer journey mapping, customer retention and the compliance obligations that come with it. The sector framing is necessary because customer complaints are logged far more often than they are analysed, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with key account management, needs analysis and pipeline management in their own organisation.

What delegates leave able to do

  • Bring key account management into line with current good practice, measured against the Consumer Protection Act
  • Review needs analysis and say plainly whether it is working
  • Take ownership of pipeline management rather than escalating it
  • Explain proposal writing to someone who does not do the work

What the course covers

  • Customer journey mapping
  • Customer retention
  • Key account management
  • Needs analysis
  • Pipeline management
  • Proposal writing
  • Objection handling

Who should attend

  • customer service managers
  • client relationship managers
  • service desk staff
  • sales managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 28 Oct 2026HarareUSD 1 500
11 to 13 Jan 2027OnlineUSD 900
15 to 17 Feb 2027OnlineUSD 900
15 to 17 Mar 2027JohannesburgR13 000
19 to 21 Apr 2027DurbanR13 000
24 to 26 May 2027KampalaUSD 1 500
21 to 23 Jun 2027HarareUSD 1 500
9 to 11 Aug 2027PretoriaR13 000
6 to 8 Sep 2027Cape TownR13 000
11 to 13 Oct 2027Dar es SalaamUSD 1 500
15 to 17 Nov 2027Cape TownR13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)