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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Proposal Writing Masterclass
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into needs analysis, key account management and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with pipeline management, sales forecasting and upselling and cross selling in their own organisation.
What delegates leave able to do
- Spot where pipeline management is failing before it becomes a finding, measured against recognised service design practice
- Improve sales forecasting within their own organisation
- Explain upselling and cross selling to someone who does not do the work
- Make a decision about objection handling without waiting for a specialist
What the course covers
- Needs analysis
- Key account management
- Pipeline management
- Sales forecasting
- Upselling and cross selling
- Objection handling
- Difficult conversations
Who should attend
- sales managers
- contact centre team leaders
- sales representatives
- client relationship managers
- customer service managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 9 to 13 Nov 2026 | Pretoria | R18 000 |
| 25 to 29 Jan 2027 | Cape Town | R18 000 |
| 8 to 12 Mar 2027 | Online | USD 900 |
| 19 to 23 Apr 2027 | Durban | R18 000 |
| 17 to 21 May 2027 | Cairo | USD 1 800 |
| 28 Jun to 2 Jul 2027 | Cape Town | R18 000 |
| 9 to 13 Aug 2027 | Nairobi | USD 1 800 |
| 6 to 10 Sep 2027 | Cape Town | R18 000 |
| 4 to 8 Oct 2027 | Dubai | USD 1 800 |
| 8 to 12 Nov 2027 | Pretoria | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)