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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Proposal Writing Reporting and Analytics

Customer Experience and Sales|3 days|Classroom or live online

Proposal Writing Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through telephone and contact centre skills and objection handling and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, negotiation in sales and customer retention in their own organisation.

What delegates leave able to do

  • Make a decision about key account management without waiting for a specialist, measured against consultative selling methodology
  • Spot where negotiation in sales is failing before it becomes a finding
  • Take ownership of customer retention rather than escalating it
  • Improve complaint handling within their own organisation

What the course covers

  • Telephone and contact centre skills
  • Objection handling
  • Key account management
  • Negotiation in sales
  • Customer retention
  • Complaint handling
  • Customer journey mapping

Who should attend

  • branch managers
  • sales managers
  • sales representatives
  • contact centre team leaders

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026NairobiUSD 1 500
16 to 18 Nov 2026OnlineUSD 900
8 to 10 Feb 2027NairobiUSD 1 500
22 to 24 Mar 2027JohannesburgR13 000
19 to 21 Apr 2027GaboroneUSD 1 500
24 to 26 May 2027PretoriaR13 000
5 to 7 Jul 2027PretoriaR13 000
2 to 4 Aug 2027PretoriaR13 000
13 to 15 Sep 2027OnlineUSD 900
18 to 20 Oct 2027WindhoekUSD 1 500
15 to 17 Nov 2027JohannesburgR13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)