Proposal Writing Reporting and Analytics
3 days|Delivered on request
Proposal Writing Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through telephone and contact centre skills and objection handling and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, negotiation in sales and customer retention in their own organisation.
What delegates leave able to do
- Make a decision about key account management without waiting for a specialist, measured against consultative selling methodology
- Spot where negotiation in sales is failing before it becomes a finding
- Take ownership of customer retention rather than escalating it
- Improve complaint handling within their own organisation
What the course covers
- Telephone and contact centre skills
- Objection handling
- Key account management
- Negotiation in sales
- Customer retention
- Complaint handling
- Customer journey mapping
Who should attend
- branch managers
- sales managers
- sales representatives
- contact centre team leaders
