Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Proposal Writing
Customer Experience and Sales|3 days|Classroom or live online
This Proposal Writing programme gives delegates a working command of service level design and consultative selling, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with customer journey mapping, key account management and needs analysis in their own organisation.
What delegates leave able to do
- Take ownership of customer journey mapping rather than escalating it, measured against consultative selling methodology
- Put key account management on a footing they can defend to a reviewer
- Bring needs analysis into line with current good practice
- Improve sales forecasting within their own organisation
What the course covers
- Service level design
- Consultative selling
- Customer journey mapping
- Key account management
- Needs analysis
- Sales forecasting
- Complaint handling
Who should attend
- service desk staff
- branch managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Johannesburg | R13 000 |
| 25 to 27 Jan 2027 | Johannesburg | R13 000 |
| 8 to 10 Mar 2027 | Pretoria | R13 000 |
| 12 to 14 Apr 2027 | Pretoria | R13 000 |
| 17 to 19 May 2027 | Johannesburg | R13 000 |
| 21 to 23 Jun 2027 | Kigali | USD 1 500 |
| 19 to 21 Jul 2027 | Johannesburg | R13 000 |
| 23 to 25 Aug 2027 | Lagos | USD 1 500 |
| 4 to 6 Oct 2027 | Accra | USD 1 500 |
| 8 to 10 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)