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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Retail Management
Customer Experience and Sales|3 days|Classroom or live online
This Retail Management programme gives delegates a working command of customer retention and complaint handling, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with voice of the customer programmes, key account management and sales forecasting in their own organisation.
What delegates leave able to do
- Review voice of the customer programmes and say plainly whether it is working, measured against consultative selling methodology
- Spot where key account management is failing before it becomes a finding
- Put sales forecasting on a footing they can defend to a reviewer
- Improve needs analysis within their own organisation
What the course covers
- Customer retention
- Complaint handling
- Voice of the customer programmes
- Key account management
- Sales forecasting
- Needs analysis
- Proposal writing
Who should attend
- contact centre team leaders
- sales managers
- client relationship managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 26 to 28 Oct 2026 | Gaborone | USD 1 500 |
| 18 to 20 Jan 2027 | Online | USD 900 |
| 1 to 3 Mar 2027 | Johannesburg | R13 000 |
| 12 to 14 Apr 2027 | Cape Town | R13 000 |
| 10 to 12 May 2027 | Pretoria | R13 000 |
| 28 to 30 Jun 2027 | Nairobi | USD 1 500 |
| 16 to 18 Aug 2027 | Kampala | USD 1 500 |
| 27 to 29 Sep 2027 | Johannesburg | R13 000 |
| 25 to 27 Oct 2027 | Gaborone | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)