Sales Forecasting for Managers
3 days|Delivered on request
This programme is for the person accountable for the work rather than the person doing it. It covers pipeline management and consultative selling from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with service recovery, customer retention and complaint handling in their own organisation.
What delegates leave able to do
- Review service recovery and say plainly whether it is working, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Take ownership of complaint handling rather than escalating it
- Spot where service standards is failing before it becomes a finding
What the course covers
- Pipeline management
- Consultative selling
- Service recovery
- Customer retention
- Complaint handling
- Service standards
- Needs analysis
Who should attend
- branch managers
- contact centre team leaders
- client relationship managers
- sales managers
- key account managers
