Print this page or save it as a PDF to circulate internally.
Back to the course
Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting for Managers
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers pipeline management and consultative selling from the position of someone who must review, approve and answer for the output. Managers carry this because sales teams are frequently trained on the product and never on the conversation, and the accountability does not delegate cleanly. Delegates leave able to work confidently with service recovery, customer retention and complaint handling in their own organisation.
What delegates leave able to do
- Review service recovery and say plainly whether it is working, measured against the Consumer Protection Act
- Make a decision about customer retention without waiting for a specialist
- Take ownership of complaint handling rather than escalating it
- Spot where service standards is failing before it becomes a finding
What the course covers
- Pipeline management
- Consultative selling
- Service recovery
- Customer retention
- Complaint handling
- Service standards
- Needs analysis
Who should attend
- branch managers
- contact centre team leaders
- client relationship managers
- sales managers
- key account managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 19 to 21 Oct 2026 | Kampala | USD 1 500 |
| 11 to 13 Jan 2027 | Johannesburg | R13 000 |
| 1 to 3 Mar 2027 | Cape Town | R13 000 |
| 5 to 7 Apr 2027 | Online | USD 900 |
| 24 to 26 May 2027 | Johannesburg | R13 000 |
| 5 to 7 Jul 2027 | Online | USD 900 |
| 9 to 11 Aug 2027 | Johannesburg | R13 000 |
| 6 to 8 Sep 2027 | Cape Town | R13 000 |
| 11 to 13 Oct 2027 | Kigali | USD 1 500 |
| 29 Nov to 1 Dec 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)