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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting for Non-Specialists
Customer Experience and Sales|2 days|Classroom or live online
Sales Forecasting for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through key account management and sales forecasting without assuming prior specialist training. The programme exists because service recovery is usually the moment that decides whether a customer stays, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with service standards, customer journey mapping and complaint handling in their own organisation.
What delegates leave able to do
- Spot where service standards is failing before it becomes a finding, measured against consultative selling methodology
- Put customer journey mapping on a footing they can defend to a reviewer
- Make a decision about complaint handling without waiting for a specialist
- Take ownership of telephone and contact centre skills rather than escalating it
What the course covers
- Key account management
- Sales forecasting
- Service standards
- Customer journey mapping
- Complaint handling
- Telephone and contact centre skills
- Proposal writing
Who should attend
- contact centre team leaders
- sales representatives
- customer service managers
- branch managers
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 24 Nov 2026 | Johannesburg | R10 000 |
| 25 to 26 Jan 2027 | Nairobi | USD 1 100 |
| 1 to 2 Mar 2027 | Cape Town | R10 000 |
| 29 to 30 Mar 2027 | Cape Town | R10 000 |
| 10 to 11 May 2027 | Harare | USD 1 100 |
| 28 to 29 Jun 2027 | Dubai | USD 1 100 |
| 9 to 10 Aug 2027 | Johannesburg | R10 000 |
| 13 to 14 Sep 2027 | Dar es Salaam | USD 1 100 |
| 1 to 2 Nov 2027 | Johannesburg | R10 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)