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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting for Small and Medium Enterprises
Customer Experience and Sales|3 days|Classroom or live online
Sales Forecasting for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including difficult conversations, key account management and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with upselling and cross selling, objection handling and proposal writing in their own organisation.
What delegates leave able to do
- Put upselling and cross selling on a footing they can defend to a reviewer, measured against recognised service design practice
- Explain objection handling to someone who does not do the work
- Improve proposal writing within their own organisation
- Take ownership of voice of the customer programmes rather than escalating it
What the course covers
- Difficult conversations
- Key account management
- Upselling and cross selling
- Objection handling
- Proposal writing
- Voice of the customer programmes
- Sales forecasting
Who should attend
- contact centre team leaders
- client relationship managers
- service desk staff
- sales representatives
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 2 to 4 Nov 2026 | Nairobi | USD 1 500 |
| 11 to 13 Jan 2027 | Pretoria | R13 000 |
| 15 to 17 Feb 2027 | Dubai | USD 1 500 |
| 22 to 24 Mar 2027 | Cape Town | R13 000 |
| 26 to 28 Apr 2027 | Online | USD 900 |
| 14 to 16 Jun 2027 | Online | USD 900 |
| 26 to 28 Jul 2027 | Cape Town | R13 000 |
| 30 Aug to 1 Sep 2027 | Durban | R13 000 |
| 4 to 6 Oct 2027 | Johannesburg | R13 000 |
| 1 to 3 Nov 2027 | Pretoria | R13 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)