Sales Forecasting in the Public Sector

Customer Experience and Sales|3 days|Classroom or live online

Sales Forecasting in the Public Sector takes the discipline and works it through the constraints of this operating context, including complaint handling, service standards and the compliance obligations that come with it. The sector framing is necessary because service recovery is usually the moment that decides whether a customer stays, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with objection handling, customer journey mapping and key account management in their own organisation.

What delegates leave able to do

Take ownership of objection handling rather than escalating it, measured against the Consumer Protection Act
Review customer journey mapping and say plainly whether it is working
Bring key account management into line with current good practice
Put customer retention on a footing they can defend to a reviewer

What the course covers

Complaint handling
Service standards
Objection handling
Customer journey mapping
Key account management
Customer retention
Consultative selling

Who should attend

client relationship managers
contact centre team leaders
branch managers
service desk staff

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 14 Oct 2026	Kampala	USD 1 500
16 to 18 Nov 2026	Johannesburg	R13 000
25 to 27 Jan 2027	Cape Town	R13 000
22 to 24 Feb 2027	Cape Town	R13 000
29 to 31 Mar 2027	Dar es Salaam	USD 1 500
3 to 5 May 2027	Online	USD 900
7 to 9 Jun 2027	Pretoria	R13 000
12 to 14 Jul 2027	Cape Town	R13 000
30 Aug to 1 Sep 2027	Gaborone	USD 1 500
4 to 6 Oct 2027	Dubai	USD 1 500
8 to 10 Nov 2027	Durban	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)