Sales Forecasting Masterclass
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into needs analysis, objection handling and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with customer retention, difficult conversations and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Take ownership of customer retention rather than escalating it, measured against recognised service design practice
- Bring difficult conversations into line with current good practice
- Put voice of the customer programmes on a footing they can defend to a reviewer
- Review telephone and contact centre skills and say plainly whether it is working
What the course covers
- Needs analysis
- Objection handling
- Customer retention
- Difficult conversations
- Voice of the customer programmes
- Telephone and contact centre skills
- Sales forecasting
Who should attend
- service desk staff
- branch managers
- contact centre team leaders
- key account managers
- customer service managers
