Sales Forecasting Masterclass

Customer Experience and Sales|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into needs analysis, objection handling and the judgement calls that sit outside recognised service design practice. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with customer retention, difficult conversations and voice of the customer programmes in their own organisation.

What delegates leave able to do

Take ownership of customer retention rather than escalating it, measured against recognised service design practice
Bring difficult conversations into line with current good practice
Put voice of the customer programmes on a footing they can defend to a reviewer
Review telephone and contact centre skills and say plainly whether it is working

What the course covers

Needs analysis
Objection handling
Customer retention
Difficult conversations
Voice of the customer programmes
Telephone and contact centre skills
Sales forecasting

Who should attend

service desk staff
branch managers
contact centre team leaders
key account managers
customer service managers

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

18 to 22 Jan 2027	Johannesburg	R18 000
8 to 12 Mar 2027	Pretoria	R18 000
5 to 9 Apr 2027	Dubai	USD 1 800
3 to 7 May 2027	Johannesburg	R18 000
31 May to 4 Jun 2027	Dar es Salaam	USD 1 800
12 to 16 Jul 2027	Online	USD 900
30 Aug to 3 Sep 2027	Nairobi	USD 1 800
4 to 8 Oct 2027	Lagos	USD 1 800
1 to 5 Nov 2027	Dar es Salaam	USD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)