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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Sales Forecasting Reporting and Analytics

Customer Experience and Sales|3 days|Classroom or live online

Sales Forecasting Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through pipeline management and needs analysis and the reporting built on top of them. The reporting layer matters because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with complaint handling, service recovery and customer journey mapping in their own organisation.

What delegates leave able to do

  • Spot where complaint handling is failing before it becomes a finding, measured against consultative selling methodology
  • Make a decision about service recovery without waiting for a specialist
  • Put customer journey mapping on a footing they can defend to a reviewer
  • Bring upselling and cross selling into line with current good practice

What the course covers

  • Pipeline management
  • Needs analysis
  • Complaint handling
  • Service recovery
  • Customer journey mapping
  • Upselling and cross selling
  • Voice of the customer programmes

Who should attend

  • sales representatives
  • key account managers
  • branch managers
  • service desk staff

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

26 to 28 Oct 2026OnlineUSD 900
4 to 6 Jan 2027AccraUSD 1 500
1 to 3 Feb 2027NairobiUSD 1 500
1 to 3 Mar 2027LusakaUSD 1 500
12 to 14 Apr 2027JohannesburgR13 000
24 to 26 May 2027WindhoekUSD 1 500
28 to 30 Jun 2027PretoriaR13 000
26 to 28 Jul 2027Port LouisUSD 1 500
6 to 8 Sep 2027PretoriaR13 000
4 to 6 Oct 2027DubaiUSD 1 500
15 to 17 Nov 2027GaboroneUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)