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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Forecasting
Customer Experience and Sales|3 days|Classroom or live online
This Sales Forecasting programme gives delegates a working command of difficult conversations and service level design, grounded in consultative selling methodology. Organisations invest here because service recovery is usually the moment that decides whether a customer stays. Delegates leave able to work confidently with needs analysis, complaint handling and pipeline management in their own organisation.
What delegates leave able to do
- Put needs analysis on a footing they can defend to a reviewer, measured against consultative selling methodology
- Make a decision about complaint handling without waiting for a specialist
- Bring pipeline management into line with current good practice
- Explain upselling and cross selling to someone who does not do the work
What the course covers
- Difficult conversations
- Service level design
- Needs analysis
- Complaint handling
- Pipeline management
- Upselling and cross selling
- Key account management
Who should attend
- customer service managers
- sales representatives
- service desk staff
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 7 Oct 2026 | Lusaka | USD 1 500 |
| 16 to 18 Nov 2026 | Online | USD 900 |
| 8 to 10 Feb 2027 | Dar es Salaam | USD 1 500 |
| 15 to 17 Mar 2027 | Durban | R13 000 |
| 19 to 21 Apr 2027 | Windhoek | USD 1 500 |
| 31 May to 2 Jun 2027 | Durban | R13 000 |
| 5 to 7 Jul 2027 | Johannesburg | R13 000 |
| 16 to 18 Aug 2027 | Lagos | USD 1 500 |
| 27 to 29 Sep 2027 | Online | USD 900 |
| 15 to 17 Nov 2027 | Online | USD 900 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)