Sales Management
3 days|Delivered on request
This Sales Management programme gives delegates a working command of sales forecasting and service recovery, grounded in recognised service design practice. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with pipeline management, service level design and consultative selling in their own organisation.
What delegates leave able to do
- Explain pipeline management to someone who does not do the work, measured against recognised service design practice
- Take ownership of service level design rather than escalating it
- Improve consultative selling within their own organisation
- Review telephone and contact centre skills and say plainly whether it is working
What the course covers
- Sales forecasting
- Service recovery
- Pipeline management
- Service level design
- Consultative selling
- Telephone and contact centre skills
- Needs analysis
Who should attend
- contact centre team leaders
- client relationship managers
- branch managers
