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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Management for Managers
Customer Experience and Sales|3 days|Classroom or live online
This programme is for the person accountable for the work rather than the person doing it. It covers proposal writing and customer retention from the position of someone who must review, approve and answer for the output. Managers carry this because service recovery is usually the moment that decides whether a customer stays, and the accountability does not delegate cleanly. Delegates leave able to work confidently with key account management, customer journey mapping and service recovery in their own organisation.
What delegates leave able to do
- Review key account management and say plainly whether it is working, measured against recognised service design practice
- Explain customer journey mapping to someone who does not do the work
- Bring service recovery into line with current good practice
- Improve objection handling within their own organisation
What the course covers
- Proposal writing
- Customer retention
- Key account management
- Customer journey mapping
- Service recovery
- Objection handling
- Needs analysis
Who should attend
- contact centre team leaders
- branch managers
- client relationship managers
- sales managers
- customer service managers
Fees
| South Africa | R13 000 |
| Elsewhere in Africa and the Gulf | USD 1 500 |
| Live online | USD 900 |
Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 7 Oct 2026 | Cape Town | R13 000 |
| 9 to 11 Nov 2026 | Port Louis | USD 1 500 |
| 25 to 27 Jan 2027 | Johannesburg | R13 000 |
| 1 to 3 Mar 2027 | Johannesburg | R13 000 |
| 5 to 7 Apr 2027 | Kigali | USD 1 500 |
| 10 to 12 May 2027 | Lusaka | USD 1 500 |
| 14 to 16 Jun 2027 | Cape Town | R13 000 |
| 26 to 28 Jul 2027 | Dar es Salaam | USD 1 500 |
| 13 to 15 Sep 2027 | Online | USD 900 |
| 18 to 20 Oct 2027 | Cape Town | R13 000 |
| 22 to 24 Nov 2027 | Dubai | USD 1 500 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)