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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Sales Management Masterclass
Customer Experience and Sales|5 days|Classroom or live online
This advanced programme assumes delegates already work in the field. It goes past the basics into telephone and contact centre skills, pipeline management and the judgement calls that sit outside consultative selling methodology. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with key account management, upselling and cross selling and service level design in their own organisation.
What delegates leave able to do
- Review key account management and say plainly whether it is working, measured against consultative selling methodology
- Explain upselling and cross selling to someone who does not do the work
- Improve service level design within their own organisation
- Take ownership of service standards rather than escalating it
What the course covers
- Telephone and contact centre skills
- Pipeline management
- Key account management
- Upselling and cross selling
- Service level design
- Service standards
- Customer journey mapping
Who should attend
- sales representatives
- customer service managers
- service desk staff
- client relationship managers
- sales managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 20 Nov 2026 | Windhoek | USD 1 800 |
| 4 to 8 Jan 2027 | Dubai | USD 1 800 |
| 1 to 5 Feb 2027 | Cape Town | R18 000 |
| 8 to 12 Mar 2027 | Online | USD 900 |
| 12 to 16 Apr 2027 | Durban | R18 000 |
| 31 May to 4 Jun 2027 | Nairobi | USD 1 800 |
| 12 to 16 Jul 2027 | Durban | R18 000 |
| 23 to 27 Aug 2027 | Nairobi | USD 1 800 |
| 27 Sep to 1 Oct 2027 | Nairobi | USD 1 800 |
| 1 to 5 Nov 2027 | Johannesburg | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)