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069 221 6943

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Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Sales Management Reporting and Analytics

Customer Experience and Sales|3 days|Classroom or live online

Sales Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through customer retention and objection handling and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with sales forecasting, negotiation in sales and telephone and contact centre skills in their own organisation.

What delegates leave able to do

  • Bring sales forecasting into line with current good practice, measured against consultative selling methodology
  • Improve negotiation in sales within their own organisation
  • Review telephone and contact centre skills and say plainly whether it is working
  • Spot where service recovery is failing before it becomes a finding

What the course covers

  • Customer retention
  • Objection handling
  • Sales forecasting
  • Negotiation in sales
  • Telephone and contact centre skills
  • Service recovery
  • Key account management

Who should attend

  • sales representatives
  • client relationship managers
  • sales managers
  • key account managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

19 to 21 Oct 2026LusakaUSD 1 500
16 to 18 Nov 2026WindhoekUSD 1 500
18 to 20 Jan 2027Dar es SalaamUSD 1 500
8 to 10 Mar 2027AccraUSD 1 500
19 to 21 Apr 2027LusakaUSD 1 500
17 to 19 May 2027CairoUSD 1 500
21 to 23 Jun 2027JohannesburgR13 000
26 to 28 Jul 2027Cape TownR13 000
30 Aug to 1 Sep 2027HarareUSD 1 500
11 to 13 Oct 2027DurbanR13 000
15 to 17 Nov 2027HarareUSD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)