Sales Management Reporting and Analytics
3 days|Delivered on request
Sales Management Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through customer retention and objection handling and the reporting built on top of them. The reporting layer matters because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with sales forecasting, negotiation in sales and telephone and contact centre skills in their own organisation.
What delegates leave able to do
- Bring sales forecasting into line with current good practice, measured against consultative selling methodology
- Improve negotiation in sales within their own organisation
- Review telephone and contact centre skills and say plainly whether it is working
- Spot where service recovery is failing before it becomes a finding
What the course covers
- Customer retention
- Objection handling
- Sales forecasting
- Negotiation in sales
- Telephone and contact centre skills
- Service recovery
- Key account management
Who should attend
- sales representatives
- client relationship managers
- sales managers
- key account managers
