Skip to content

Training across Africa, the Middle East and live online

069 221 6943

ISP TrainingsInnovative Special Projects

Arrow keys to moveEnter to openEsc to close

Print this page or save it as a PDF to circulate internally.

Back to the course
Innovative Special Projects

Executive and professional training

305 Glenwood Road, Faerie Glen, Pretoria, South Africa

069 221 6943

info@isptrainings.co.za

Sales Management

Customer Experience and Sales|3 days|Classroom or live online

This Sales Management programme gives delegates a working command of sales forecasting and service recovery, grounded in recognised service design practice. Organisations invest here because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with pipeline management, service level design and consultative selling in their own organisation.

What delegates leave able to do

  • Explain pipeline management to someone who does not do the work, measured against recognised service design practice
  • Take ownership of service level design rather than escalating it
  • Improve consultative selling within their own organisation
  • Review telephone and contact centre skills and say plainly whether it is working

What the course covers

  • Sales forecasting
  • Service recovery
  • Pipeline management
  • Service level design
  • Consultative selling
  • Telephone and contact centre skills
  • Needs analysis

Who should attend

  • contact centre team leaders
  • client relationship managers
  • branch managers

Fees

South AfricaR13 000
Elsewhere in Africa and the GulfUSD 1 500
Live onlineUSD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 11 Nov 2026OnlineUSD 900
1 to 3 Feb 2027PretoriaR13 000
15 to 17 Mar 2027HarareUSD 1 500
26 to 28 Apr 2027DurbanR13 000
31 May to 2 Jun 2027JohannesburgR13 000
28 to 30 Jun 2027CairoUSD 1 500
9 to 11 Aug 2027LagosUSD 1 500
20 to 22 Sep 2027NairobiUSD 1 500
18 to 20 Oct 2027Port LouisUSD 1 500
15 to 17 Nov 2027Cape TownR13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)