Service Delivery Planning Auditing and Assurance
3 days|Delivered on request
This programme is written from the assurance side. Delegates learn to test whether audit action planning and records management are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with revenue management, service delivery planning and irregular expenditure in their own organisation.
What delegates leave able to do
- Take ownership of revenue management rather than escalating it, measured against the Municipal Systems Act
- Put service delivery planning on a footing they can defend to a reviewer
- Make a decision about irregular expenditure without waiting for a specialist
- Improve annual reporting within their own organisation
What the course covers
- Audit action planning
- Records management
- Revenue management
- Service delivery planning
- Irregular expenditure
- Annual reporting
- Public participation
Who should attend
- performance management officers
- public sector finance officials
- supply chain practitioners in government
- departmental heads
- internal auditors in the public sector
