Service Delivery Planning in the Public Sector
3 days|Delivered on request
Service Delivery Planning in the Public Sector takes the discipline and works it through the constraints of this operating context, including council procedure, service delivery planning and the compliance obligations that come with it. The sector framing is necessary because officials are held personally accountable under legislation many have never been trained on, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with audit action planning, performance management in government and public participation in their own organisation.
What delegates leave able to do
- Take ownership of audit action planning rather than escalating it, measured against the Municipal Systems Act
- Bring performance management in government into line with current good practice
- Make a decision about public participation without waiting for a specialist
- Put annual reporting on a footing they can defend to a reviewer
What the course covers
- Council procedure
- Service delivery planning
- Audit action planning
- Performance management in government
- Public participation
- Annual reporting
- Irregular expenditure
Who should attend
- municipal managers
- public entity board members
- public sector finance officials
- supply chain practitioners in government
