Service Delivery Planning Auditing and Assurance

Public Sector and Municipal Management|3 days|Classroom or live online

This programme is written from the assurance side. Delegates learn to test whether audit action planning and records management are working as claimed, and how to evidence the conclusion. Assurance work is under scrutiny because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with revenue management, service delivery planning and irregular expenditure in their own organisation.

What delegates leave able to do

Take ownership of revenue management rather than escalating it, measured against the Municipal Systems Act
Put service delivery planning on a footing they can defend to a reviewer
Make a decision about irregular expenditure without waiting for a specialist
Improve annual reporting within their own organisation

What the course covers

Audit action planning
Records management
Revenue management
Service delivery planning
Irregular expenditure
Annual reporting
Public participation

Who should attend

performance management officers
public sector finance officials
supply chain practitioners in government
departmental heads
internal auditors in the public sector

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

11 to 13 Jan 2027	Cape Town	R13 000
22 to 24 Feb 2027	Dubai	USD 1 500
29 to 31 Mar 2027	Pretoria	R13 000
10 to 12 May 2027	Kigali	USD 1 500
14 to 16 Jun 2027	Accra	USD 1 500
2 to 4 Aug 2027	Lusaka	USD 1 500
30 Aug to 1 Sep 2027	Johannesburg	R13 000
4 to 6 Oct 2027	Durban	R13 000
1 to 3 Nov 2027	Gaborone	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)