Service Delivery Planning for Small and Medium Enterprises
3 days|Delivered on request
Service Delivery Planning for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including performance management in government, revenue management and the compliance obligations that come with it. The sector framing is necessary because service delivery failures usually trace back to planning rather than to budget, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with supply chain compliance in government, records management and annual reporting in their own organisation.
What delegates leave able to do
- Improve supply chain compliance in government within their own organisation, measured against the MFMA
- Spot where records management is failing before it becomes a finding
- Put annual reporting on a footing they can defend to a reviewer
- Explain service delivery planning to someone who does not do the work
What the course covers
- Performance management in government
- Revenue management
- Supply chain compliance in government
- Records management
- Annual reporting
- Service delivery planning
- Public participation
Who should attend
- municipal managers
- public entity board members
- performance management officers
- public sector finance officials
