Service Delivery Planning for Small and Medium Enterprises

Public Sector and Municipal Management|3 days|Classroom or live online

Service Delivery Planning for Small and Medium Enterprises takes the discipline and works it through the constraints of this operating context, including performance management in government, revenue management and the compliance obligations that come with it. The sector framing is necessary because service delivery failures usually trace back to planning rather than to budget, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with supply chain compliance in government, records management and annual reporting in their own organisation.

What delegates leave able to do

Improve supply chain compliance in government within their own organisation, measured against the MFMA
Spot where records management is failing before it becomes a finding
Put annual reporting on a footing they can defend to a reviewer
Explain service delivery planning to someone who does not do the work

What the course covers

Performance management in government
Revenue management
Supply chain compliance in government
Records management
Annual reporting
Service delivery planning
Public participation

Who should attend

municipal managers
public entity board members
performance management officers
public sector finance officials

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026	Cairo	USD 1 500
18 to 20 Jan 2027	Cape Town	R13 000
1 to 3 Mar 2027	Online	USD 900
12 to 14 Apr 2027	Online	USD 900
31 May to 2 Jun 2027	Online	USD 900
28 to 30 Jun 2027	Johannesburg	R13 000
2 to 4 Aug 2027	Durban	R13 000
6 to 8 Sep 2027	Pretoria	R13 000
11 to 13 Oct 2027	Cape Town	R13 000
22 to 24 Nov 2027	Durban	R13 000

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)