Service Delivery Planning in the Public Sector

Public Sector and Municipal Management|3 days|Classroom or live online

Service Delivery Planning in the Public Sector takes the discipline and works it through the constraints of this operating context, including council procedure, service delivery planning and the compliance obligations that come with it. The sector framing is necessary because officials are held personally accountable under legislation many have never been trained on, and generic training rarely survives contact with the local rules. Delegates leave able to work confidently with audit action planning, performance management in government and public participation in their own organisation.

What delegates leave able to do

Take ownership of audit action planning rather than escalating it, measured against the Municipal Systems Act
Bring performance management in government into line with current good practice
Make a decision about public participation without waiting for a specialist
Put annual reporting on a footing they can defend to a reviewer

What the course covers

Council procedure
Service delivery planning
Audit action planning
Performance management in government
Public participation
Annual reporting
Irregular expenditure

Who should attend

municipal managers
public entity board members
public sector finance officials
supply chain practitioners in government

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

9 to 11 Nov 2026	Dar es Salaam	USD 1 500
25 to 27 Jan 2027	Durban	R13 000
8 to 10 Mar 2027	Dubai	USD 1 500
26 to 28 Apr 2027	Accra	USD 1 500
7 to 9 Jun 2027	Nairobi	USD 1 500
12 to 14 Jul 2027	Windhoek	USD 1 500
30 Aug to 1 Sep 2027	Johannesburg	R13 000
27 to 29 Sep 2027	Durban	R13 000
8 to 10 Nov 2027	Online	USD 900

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)