Service Delivery Planning Masterclass
5 days|Delivered on request
This advanced programme assumes delegates already work in the field. It goes past the basics into municipal budgeting, ethics in the public service and the judgement calls that sit outside the MFMA. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with public participation, integrated development planning and audit action planning in their own organisation.
What delegates leave able to do
- Bring public participation into line with current good practice, measured against the MFMA
- Review integrated development planning and say plainly whether it is working
- Put audit action planning on a footing they can defend to a reviewer
- Spot where revenue management is failing before it becomes a finding
What the course covers
- Municipal budgeting
- Ethics in the public service
- Public participation
- Integrated development planning
- Audit action planning
- Revenue management
- Irregular expenditure
Who should attend
- municipal managers
- internal auditors in the public sector
- supply chain practitioners in government
- public sector finance officials
- councillors and committee members
