Service Delivery Planning
3 days|Delivered on request
This Service Delivery Planning programme gives delegates a working command of ethics in the public service and audit action planning, grounded in the PFMA. Organisations invest here because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with integrated development planning, supply chain compliance in government and service delivery planning in their own organisation.
What delegates leave able to do
- Put integrated development planning on a footing they can defend to a reviewer, measured against the PFMA
- Take ownership of supply chain compliance in government rather than escalating it
- Spot where service delivery planning is failing before it becomes a finding
- Improve revenue management within their own organisation
What the course covers
- Ethics in the public service
- Audit action planning
- Integrated development planning
- Supply chain compliance in government
- Service delivery planning
- Revenue management
- Irregular expenditure
Who should attend
- public entity board members
- municipal managers
- councillors and committee members
