Service Delivery Planning Masterclass

Public Sector and Municipal Management|5 days|Classroom or live online

This advanced programme assumes delegates already work in the field. It goes past the basics into municipal budgeting, ethics in the public service and the judgement calls that sit outside the MFMA. At this level the constraint is rarely knowledge. It is judgement under pressure, which matters because service delivery failures usually trace back to planning rather than to budget. Delegates leave able to work confidently with public participation, integrated development planning and audit action planning in their own organisation.

What delegates leave able to do

Bring public participation into line with current good practice, measured against the MFMA
Review integrated development planning and say plainly whether it is working
Put audit action planning on a footing they can defend to a reviewer
Spot where revenue management is failing before it becomes a finding

What the course covers

Municipal budgeting
Ethics in the public service
Public participation
Integrated development planning
Audit action planning
Revenue management
Irregular expenditure

Who should attend

municipal managers
internal auditors in the public sector
supply chain practitioners in government
public sector finance officials
councillors and committee members

Fees

South Africa	R18 000
Elsewhere in Africa and the Gulf	USD 1 800
Live online	USD 900

Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

12 to 16 Oct 2026	Pretoria	R18 000
30 Nov to 4 Dec 2026	Johannesburg	R18 000
11 to 15 Jan 2027	Pretoria	R18 000
1 to 5 Mar 2027	Harare	USD 1 800
5 to 9 Apr 2027	Johannesburg	R18 000
17 to 21 May 2027	Johannesburg	R18 000
21 to 25 Jun 2027	Pretoria	R18 000
19 to 23 Jul 2027	Online	USD 900
16 to 20 Aug 2027	Johannesburg	R18 000
20 to 24 Sep 2027	Pretoria	R18 000
25 to 29 Oct 2027	Pretoria	R18 000
29 Nov to 3 Dec 2027	Harare	USD 1 800

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)