Service Delivery Planning Reporting and Analytics

Public Sector and Municipal Management|3 days|Classroom or live online

Service Delivery Planning Reporting and Analytics focuses on the measurement layer: what to count, what it means and how to present it. Delegates work through supply chain compliance in government and municipal budgeting and the reporting built on top of them. The reporting layer matters because officials are held personally accountable under legislation many have never been trained on. Delegates leave able to work confidently with consequence management, performance management in government and revenue management in their own organisation.

What delegates leave able to do

Take ownership of consequence management rather than escalating it, measured against the Batho Pele principles
Spot where performance management in government is failing before it becomes a finding
Review revenue management and say plainly whether it is working
Make a decision about ethics in the public service without waiting for a specialist

What the course covers

Supply chain compliance in government
Municipal budgeting
Consequence management
Performance management in government
Revenue management
Ethics in the public service
Integrated development planning

Who should attend

municipal managers
councillors and committee members
public entity board members
supply chain practitioners in government

Fees

South Africa	R13 000
Elsewhere in Africa and the Gulf	USD 1 500
Live online	USD 900

Per delegate, for the full 3 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.

Scheduled dates

30 Nov to 2 Dec 2026	Johannesburg	R13 000
18 to 20 Jan 2027	Online	USD 900
15 to 17 Feb 2027	Durban	R13 000
29 to 31 Mar 2027	Pretoria	R13 000
26 to 28 Apr 2027	Cape Town	R13 000
14 to 16 Jun 2027	Kampala	USD 1 500
19 to 21 Jul 2027	Durban	R13 000
6 to 8 Sep 2027	Pretoria	R13 000
11 to 13 Oct 2027	Cape Town	R13 000
22 to 24 Nov 2027	Cairo	USD 1 500

Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.

How to book

Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.

Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)