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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Service Level Agreements for Non-Specialists
Legal, Contracts and Governance|2 days|Classroom or live online
Service Level Agreements for Non-Specialists is built for delegates who need to be useful in this area quickly. It starts at first principles and works through arbitration and mediation and contract drafting without assuming prior specialist training. The programme exists because commercial teams routinely sign obligations that legal only sees after a dispute, and because capability in this area is usually built on the job with no structure behind it. Delegates leave able to work confidently with commercial law fundamentals, liability and indemnity and intellectual property in their own organisation.
What delegates leave able to do
- Take ownership of commercial law fundamentals rather than escalating it, measured against King IV
- Make a decision about liability and indemnity without waiting for a specialist
- Spot where intellectual property is failing before it becomes a finding
- Explain competition law to someone who does not do the work
What the course covers
- Arbitration and mediation
- Contract drafting
- Commercial law fundamentals
- Liability and indemnity
- Intellectual property
- Competition law
- Contract interpretation
Who should attend
- compliance officers
- legal advisors
- board secretaries
- commercial managers who sign contracts
Fees
| South Africa | R10 000 |
| Elsewhere in Africa and the Gulf | USD 1 100 |
| Live online | USD 900 |
Per delegate, for the full 2 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 5 to 6 Oct 2026 | Cape Town | R10 000 |
| 23 to 24 Nov 2026 | Online | USD 900 |
| 8 to 9 Feb 2027 | Online | USD 900 |
| 8 to 9 Mar 2027 | Lusaka | USD 1 100 |
| 5 to 6 Apr 2027 | Pretoria | R10 000 |
| 17 to 18 May 2027 | Cape Town | R10 000 |
| 21 to 22 Jun 2027 | Pretoria | R10 000 |
| 19 to 20 Jul 2027 | Cairo | USD 1 100 |
| 16 to 17 Aug 2027 | Johannesburg | R10 000 |
| 4 to 5 Oct 2027 | Kigali | USD 1 100 |
| 8 to 9 Nov 2027 | Dar es Salaam | USD 1 100 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)