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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Strategic Negotiation for Sales
Customer Experience and Sales|5 days|Classroom or live online
Strategic Negotiation for Sales looks at this work from the level at which it is resourced and defended. The focus is on negotiation in sales, service level design and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because sales teams are frequently trained on the product and never on the conversation. Delegates leave able to work confidently with upselling and cross selling, service standards and voice of the customer programmes in their own organisation.
What delegates leave able to do
- Bring upselling and cross selling into line with current good practice, measured against consultative selling methodology
- Make a decision about service standards without waiting for a specialist
- Review voice of the customer programmes and say plainly whether it is working
- Improve consultative selling within their own organisation
What the course covers
- Negotiation in sales
- Service level design
- Upselling and cross selling
- Service standards
- Voice of the customer programmes
- Consultative selling
- Telephone and contact centre skills
Who should attend
- contact centre team leaders
- service desk staff
- key account managers
- client relationship managers
- sales managers
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 23 to 27 Nov 2026 | Pretoria | R18 000 |
| 11 to 15 Jan 2027 | Johannesburg | R18 000 |
| 22 to 26 Feb 2027 | Johannesburg | R18 000 |
| 5 to 9 Apr 2027 | Online | USD 900 |
| 17 to 21 May 2027 | Johannesburg | R18 000 |
| 5 to 9 Jul 2027 | Pretoria | R18 000 |
| 9 to 13 Aug 2027 | Cape Town | R18 000 |
| 20 to 24 Sep 2027 | Durban | R18 000 |
| 25 to 29 Oct 2027 | Cape Town | R18 000 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)