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Executive and professional training
305 Glenwood Road, Faerie Glen, Pretoria, South Africa
069 221 6943
info@isptrainings.co.za
Strategic Proposal Writing
Customer Experience and Sales|5 days|Classroom or live online
Strategic Proposal Writing looks at this work from the level at which it is resourced and defended. The focus is on pipeline management, complaint handling and how both connect to what the organisation is actually trying to achieve. This matters at the strategic level because customer complaints are logged far more often than they are analysed. Delegates leave able to work confidently with service level design, key account management and proposal writing in their own organisation.
What delegates leave able to do
- Improve service level design within their own organisation, measured against recognised service design practice
- Take ownership of key account management rather than escalating it
- Bring proposal writing into line with current good practice
- Review upselling and cross selling and say plainly whether it is working
What the course covers
- Pipeline management
- Complaint handling
- Service level design
- Key account management
- Proposal writing
- Upselling and cross selling
- Sales forecasting
Who should attend
- key account managers
- sales representatives
- sales managers
- contact centre team leaders
- service desk staff
Fees
| South Africa | R18 000 |
| Elsewhere in Africa and the Gulf | USD 1 800 |
| Live online | USD 900 |
Per delegate, for the full 5 days. Covers tuition, course materials and refreshments. Excludes travel and accommodation. South African courses carry VAT at 15%; on deliveries outside South Africa the VAT position is confirmed on the quotation, because it depends on where your organisation is registered.
Scheduled dates
| 16 to 20 Nov 2026 | Pretoria | R18 000 |
| 1 to 5 Feb 2027 | Pretoria | R18 000 |
| 15 to 19 Mar 2027 | Johannesburg | R18 000 |
| 26 to 30 Apr 2027 | Johannesburg | R18 000 |
| 7 to 11 Jun 2027 | Pretoria | R18 000 |
| 12 to 16 Jul 2027 | Pretoria | R18 000 |
| 9 to 13 Aug 2027 | Johannesburg | R18 000 |
| 20 to 24 Sep 2027 | Windhoek | USD 1 800 |
| 1 to 5 Nov 2027 | Cairo | USD 1 800 |
Dates are the published schedule at the time this page was printed. We also run this programme on request, and in-house for a full team.
How to book
Call 069 221 6943 or email info@isptrainings.co.za with the date and the number of delegates. We reply with a written quotation and an invoice. A registration is not a confirmed booking until we confirm it in writing.
Innovative Special Projects|Monday to Friday, 08:00 to 18:00 (SAST)